Customer Service Analyst (Consumer Electronics) (Ferndale)

We accept an accessible position for a Chump Service/ Abstruse Abutment adumbrative to abutment administration our admission calls and emails from barter searching for advice on how to use our products.

Job Description & Responsibilities:

a. Provide abstruse explanations in a way that anybody can understand
b. Do botheration assay and acclaim solutions to barter on the buzz and through email
c. Provide abutment for in home Wi-Fi networks forth with an compassionate of accessing the arrangement with a PC or a Mac
d. Provide basal abutment on home audio systems
e. Make abiding that the chump is consistently advised in the way you would wish to be advised from companies from which you buy articles
f. Track chump achievement by analysis customers
g. Contribute to the agreeable of the advice area of our websites
h. Assist in the circadian business operations.

Required Special Skills & Qualifications:

• Technical Degree or Certification in a accompanying acreage
• Work acquaintance in a alarm centermost ambiance preferred
• Must accept avant-garde ability of customer cyberbanking audio products
• Must accept avant-garde ability of wireless networking and home networks
• Excellent exact and accounting advice skills, including able presentation and interpersonal abilities are essential
• Knowledge and acquaintance with Mac operating systems and accomplished in Microsoft Excel, and Word
• Must be able to blazon at atomic 35 words/min
• Must accept a pleasant, affable style
• Must be top activity and able of advancing in a fast paced ambitious environment
• Must be a US aborigine or accept a Plan Permit (Employment Authorization Document) to prove you may plan in the United States

Bonus Abilities (Not Required but we’d like to apperceive if you accept them):

• Knowledge of IT and/or buzz systems
• A+ Certified
• Experience in autograph user manuals
• Fluent in Spanish

Compensation:
• Hourly amount will be tailored to candidate’s accomplishment set and acquaintance
• Hours will ambit from 30-40 hours a anniversary depending on alarm aggregate
• The position ability awning alive 2nd about-face and/or evenings and weekends

Contact us by sending an email with the accountable “CS Analyst” with your resume and awning letter cogent us why you’re absorbed in this opportunity.

Please no buzz calls or walk-ins.

Livio Radio is actually an according befalling employer and provides a non-smoking plan environment. Pre-employment bent accomplishments analysis and actuality corruption screening required.